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‎08-06-2020 07:24 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: macOS 10.15 Catalina

After using my HP OfficeJet Pro 8710 printer with 3rd party ink since I got it, I can now no longer print, seemingly after an update in June 2020.  Is there a way I can print using the plethora of 3rd party ink I have bought.  Very frustrating.

1 person had the same question
1 REPLY 1

‎08-10-2020 09:33 AM

HP Recommended

@Blesch, Welcome to the HP Support Community!

 

HP does not recommend the use of NON-HP ink cartridges. It may or may not work. HP cannot guarantee its functionality. 

 

This is Dynamic security enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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