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‎12-12-2019 09:53 AM

HP Recommended
Product: Optiplex 9010
Operating System: Microsoft Windows 7 (64-bit)

I am trying to print photos on 4x6 HP Advanced Photo Paper, Glossy, and keep getting rough marks through the photos, in the same location each time. It is a band of 'mottled' ink, see below:

 

IMG_1088.jpgIMG_1089.jpg

 

Ideas on how to fix this?

 

Andrea

1 person had the same question
3 REPLIES 3

‎12-14-2019 12:51 PM

HP Recommended

@ADIBE

 

Do you experience this issue only when printing on Photo Papers?

 

Try making a Photocopy and let me know how it goes

 

Also ensure you have the latest Firmware update. Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists, clean the printhead and let me know if you face any issues

  1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Printhead, and then touch Continue.

    A test page prints.

    Example of the printhead cleaning test page

  4. Examine the test page.

Keep me posted 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎12-18-2019 08:50 AM

HP Recommended

Hi there,

 

This issue happens only when printing on photo papers, I have the latest Firmware update, and have cleaned the printhead a few times already with no results.

 

Any other ideas?

 

Andrea

Was this reply helpful? Yes No

‎12-18-2019 04:55 PM

HP Recommended

@ADIBE

 

Please ensure the photo papers you are using corresponds to the supported paper types

 

 

Link: https://support.hp.com/us-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768...

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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