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‎05-05-2020 09:47 PM

HP Recommended
Product: Officejet 6100 ePrinter
Operating System: Microsoft Windows 10 (64-bit)

Hey all. Just got this Officejet 6100 printer, and it refuses to print black. Everything else appears to be completely functional. There are no blinking lights, all cartridges are new. I've run multiple trouble shooting programs. When something is print in only greyscale, the paper comes out blank. I've run the printhead cleaning process multiple times, it continuously results in a lack of black ink, and rarely extremely faint whispers of black ink. After running lots of these test papers, my ink levels have all dropped, including the black ink levels. Additionally, when I open up the printer to take a look under the hood, there are faint pools of dark ink in in certain areas. Any help is appreciated!!!!!!

1 REPLY 1

‎05-13-2020 09:04 AM

HP Recommended

Hi @williagi

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your

patience.

 

If you have already performed the steps from the document Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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