PRINTER messaged today cartridge problem

[Gulliver9]

printer says black ink cartridge needs to be removed and reinserted. Cant see why as was ok last time used and not been taken out since then. Nevertheless I did that but still same message on printer. totally exasperating.

[sandytechy20]

@Gulliver9

Welcome to HP support community.

Make sure the ink cartridges are correctly installed

1. Turn on the printer.

2. Open the ink cartridge access door.

   

3. Wait until the carriage is idle and silent before you continue.

4. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

5. Remove any protective tape that still might be on the contacts.

      CAUTION: 

   Do not try to remove the copper electrical strip.

   

6. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

   NOTE: 

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   

7. Repeat these steps to install the other ink cartridge.

8. Close the ink cartridge access door.

You can refer this HP document for the steps to fix this issue:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Gulliver9]

Hi Sandytechy20,

My cartridge was inserted properly etc and had been working normally till yesterday. I contacted HP instant ink who explained how to clean the cartridge, which unfortunately didn’t solve the problem so they are sending me a replacement cartridge. Meantime they explained that I could use the colour cartridge on its own, working singly to produce the black print I needed- I didn’t know that! 

[sandytechy20]

@Gulliver9

Good to know that cartridge is getting replaced.

Feel free to contact us in the future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.