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‎07-09-2020 07:33 PM

HP Recommended
Product: ExampleHP Smart Tank 515
Operating System: Microsoft Windows 10 (32-bit)

I haven't use my printer for 2 weeks. And when I'm back to work in the office, I noticed the lines on my print out, next was the blinking of the printhead icon on my printer screen. The report is the printhead is damaged. I replaced printhead with a new one bought online. Still, the report is "printhead is damaged and replace a new printhead". What would be the cause of the damaged printhead?

3 REPLIES 3

‎07-12-2020 09:14 AM

HP Recommended

Hi @Rory88

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Problem with printhead"

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document --Printhead Errors

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎07-13-2020 11:48 AM

HP Recommended

Thank you for your response! I already did the instruction given, step by step, but same error message. Is it ok if I clean the latch with clean cloth? Thank you.

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‎07-14-2020 02:08 AM - edited ‎07-14-2020 02:11 AM

HP Recommended

You can clean with a lint free cloth.

 

This is a hardware issue with the printer,I'd suggest you Contact HP in your region regarding the service options for your printer.

 

 

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