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‎01-05-2020 04:29 PM

HP Recommended
Product: HP OFFICEJET 3830 ALL IN ONE
Operating System: macOS 10.14 Mojave

The paper feed picked up too much paper and now it is jammed inside the printer>  I tried to remove it from right below paper  tray but it won't budge.  I opened the bottom and again it is stuck. Any ideas how get the paper out?

 

5 REPLIES 5

‎01-08-2020 05:46 AM

HP Recommended

@Jwoods8c, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎01-08-2020 05:17 PM

HP Recommended

If it is hardware problems I am still stuck for repair costs if it is out of warranty I believe.

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‎01-09-2020 06:09 AM

HP Recommended

@Jwoods8c

 

That depends on the severity of the issue. You can talk to the support team for other options.

 

Hope this helps!

TEJ1602
I am an HP Employee

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‎01-13-2020 07:17 AM

HP Recommended

Sorry but this did not solve the problem. I unjammed the printer but it still will not print.

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‎01-14-2020 03:42 AM

HP Recommended

@Jwoods8c

 

This requires help from the support team, looks like it is a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer. If the printer cannot be serviced, upgrading the printer will be the next option.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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