Paper feeds half way

[Ceri1987]

My printer is only a few months old. Has been working fine until this week. It now takes the paper halfway. The paper then stops, however the printer seems to continue and if You look inside after it has ink alone the bottom where the cartridge moves back an forth. I have checked the usual, no jams or objects present, feeder clean and working fine. It doesn’t seem to be collected by the printer once the feeder stops if that makes sense 

[Kumar0307]

Hi @Ceri1987

Welcome to the HP Support Community. I'd be happy to assist you.

Are you using US letter size sheets?

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Perform steps 1 and 2 from this document. 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

I hope this helps! Keep me posted. 

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