Paper jam that is so stuck, the paper won't move

[KC44]

It's a paper jam.  I can see it through the back of the printer.  I can also see it in the area where the ink is.  But that sucker isn't moving at all.  Are there any tension release buttons?

[Jay_G24]

Hi @KC44,

Try the below suggestion to resolve the paper jam error-

Step 1-Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Step 2- Look for jammed paper

1. Clear jammed paper from the rear of the printer

2. Clear jammed paper from Tray 1

3. Clear jammed paper from the Tray 2 area

4. Clear jammed paper from the automatic document feeder (ADF)

Step 3- Make sure the carriage can move freely

Step 4: Clean the paper feed rollers

For instructions, refer to - Paper Jam Error

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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