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Partial printing with solid black line

DeskJet 3630 All-in-One
Android 9.0 Pie

Hi guy I hope you can help. 

 

My printer has started printing partial pages that stop abruptly (in different places) with a solid black line horizontally across the page. Then nothing underneath.

 

It's as if the connection has been interrupted and only printed half the page. 

 

It is happening more and more and I'm running out of paper to print 4 sheets just to get one good copy.

I have pictures Here  of what it looks like.

 

Please help me, your my only hope. 

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Partial printing with solid black line

@Johnismyusernam

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

If it does not copy fine, follow the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Partial printing with solid black line

It copies fine and the quality is perfect. The only issue is with printing. As you can see for the pictures it's not a quality issue. 

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Partial printing with solid black line

@Johnismyusernam

 

Update the printer firmware

Here are the steps:- Click here

Sandytechy20
I am an HP Employee

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Partial printing with solid black line

I just checked and its using the most recent firmware. 

 

It's so strange. 

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Partial printing with solid black line

@Johnismyusernam

 

Does this happen while printing from a specific application? 

Asmita
I am an HP Employee

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Partial printing with solid black line

Only when I print from a mobile device.

 

I also reset the printer to factory defaults and reinstalled the hp smart app to no avail. 

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Partial printing with solid black line

@Johnismyusernam

 

Check for updates on your phone - 

 

1) Open your phone's Settings app.
2) Near the bottom, tap System and then Advanced and then System update.
3) You'll see your update status. Follow any steps on the screen.

 

Try printing from HP Smart app - HP Printers - Install and Use the HP Smart App

 

Try printing photos and documents saved on your phone. If you are printing from a browser, try an alternate browser and check. 

Asmita
I am an HP Employee

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