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Sully86
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Message 1 of 2
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HP Recommended

Print Showing offline on laptop but online on iphone

HP Envy 5000 series

Hi, my printer is showing online and printing on off my iPhone but showing offline and not printing off my laptop. It was working ok. Printer is saying connected to the same wireless network as the laptop.  When I go to print it comes up print error and then when I launch app it is showing offline. Really frustrating! Any ideas guys.

 

Thanks in advance 

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HP Recommended

Print Showing offline on laptop but online on iphone

@Sully86 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


    http://support.hp.com/us-en/document/c04249080 (Windows)
    https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
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