Printer HP Deskjet 6500 Series cannot be contacted over the network

[TxTrapper]

Printer HP Deskjet 6500 Series cannot be contacted over the network.

The device or resource (192.168.x.xx) is not set up to accept connections on port "TCP 9100".

Tried multiple resources. I have the correct IP number and model number and Serial Number of the computer.

Worked good until recently, maybe the updates.  Any suggestions?  Going to try changing the port and restarting computer..

TxTrapper

San Antonio, TX

[DavidSMP · Accepted solution]

@TxTrapper,

Thanks for stopping by the  HP community and a good day to you. I have reviewed the case and will be delighted to assist you. Superb description and great analysis of the issue. Kudos to you for that.

• Did it occur after a recent power outage or surge?
• Do you remember if it was a Windows update or printer driver update that could have caused this?
• Is it an Officejet 6500 or Deskjet 6540?

Going the product specs of the Deskjet 6540 printer link: https://support.hp.com/in-en/product/hp-deskjet-6540-printer-series/357210/document/c00182065#AbT9

This printer has 2 USB ports and does not seem to have a wireless connection. But I will go with your words and will trust you.

Let's try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.
• Later run HP print and scan doctor from this link: 
• http://support.hp.com/us-en/document/c02073861   and check if the issue gets fixed.

If it continues, then try these steps:

Then please follow all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/docume... (HP Printers - Printer Not Found During Network Driver Setup (Windows) and this should fix the issue.

• Step 1: Restart the computer, printer, and router
• Step 2: Check the network and printer connection status
• Step 3: Manually connect the printer to your network (wireless connections only)
• Step 4: Run the HP Print and Scan Doctor
• Step 5: Temporarily disable firewall software on the computer
• Step 6: Uninstall the HP driver and software
• Step 7: Reinstall the HP software

If the issue continues, then install the printer as a USB printer and convert the connection to a wireless one by following instructions from this link: https://support.hp.com/us-en/product/hp-officejet-6500-all-in-one-printer-series-e709/3795309/docume... (HP Printers - Changing from a USB to a Wireless Connection)

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[TxTrapper]

I followed your instructions closely, but still could not print.

Then suddenly, three hours later, all on it's own, my printer re-set, and all is well.

Thanks,

d.shepherd

[DavidSMP]

@TxTrapper,

I am glad that the issue got resolved and it is great to hear from you again.

Take care and have a blessed week ahead.