Printer cutting off during printing

[HCarro]

Hi. My printer has started cutting off while printing a page. It will start to print then randomly stop and leave a thick black horizontal line across page before releasing the paper. This is happening majority of time I now print. Any ideas what could be causing this? 

[KrazyToad]

@HCarro

Welcome to HP Community

I have gone through your Post and would like to help

Do you experience the same issue when making Photocopies?

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Next try cleaning the Printhead and check if the issue persists

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, click No. You can stop troubleshooting.

   • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

   NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Keep me posted how it goes 😊

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