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‎08-14-2019 05:02 PM

HP Recommended
Product: HP ENVY PHOTO 7800 ALL-IN-ONE
Operating System: Microsoft Windows 10 in S Mode

HP ENVY PHOTO 7800 ALL-IN-ONE; Printer has been printing B & W  originals in color for several days. Changed cartridge to HP provided 64-303, Align function produced B & W copies. Still B & W originals produce color copies.

1 REPLY 1

‎08-17-2019 03:02 PM

HP Recommended

@BigErnCumm

 

Welcome to HP support community.

 

Did you print the quality diagnostics page and check?

 

Meanwhile:

Print a Print Quality Diagnostic Report, and then evaluate the results.

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

    Print Quality Diagnostic report without defects

If that does not print in black, follow the step 10 in this HP document:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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