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‎05-14-2019 06:51 AM

HP Recommended
Product: HP Office Jet Pro 6970
Operating System: macOS 10.14 Mojave

I had plugged all of my computer equipment, including my printer, into a surge protector and my printer stopped printing in color.  I unplugged it from the surge protector and plugged it back into the original outlet, but it hasn't printed or copied anything in color since.  The Print Quality Report shows sufficient levels of ink but does not print in color.  Not sure what to do to enable the color printing/copying again?!?

2 REPLIES 2

‎05-15-2019 12:18 AM

HP Recommended

Here is the link to help you

https://h30434.www3.hp.com/t5/Inkjet-Printing/Solution-for-No-color-print-from-Mac-OS-or-not-able-to...

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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‎05-17-2019 10:32 AM

HP Recommended

Thanks so much for the link!  I went through the steps provided, but it still only prints in black and white 😞

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