03-03-2019 04:13 AM
Hi, I have just changed my ink cartridges and now the printer isn't working, there is a flashing envelope with a droplet symbol and the information button is flashing. Please help!
03-03-2019 12:14 PM
Hi, I've had the same problem with my printer too, it wouldn't print anything except the Information Page. I've just read through that and it says "There was a problem with your HP Instant Ink account"..I've logged on and my billing information was out of date, I've updated it and it's working fine now so could be that with you? 🙂 Hope that helps
03-04-2019 04:39 PM
You can sign in and check your Instant Ink account at hpinstantink.com. There are notifications and help for getting your account and printer back up and running.
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11-11-2019 11:21 AM
01-13-2020 01:00 PM
I've got an instant Ink account which is up to date. I have just been sent new ink, which i installed and printed a couple of pages (including the alignment page) fine. I now have the same flashing envelope and droplet sign and my printer says it's offline. I have performed a reset, turned it off and on, tried the old cartridges again, cleaned the cartridges, re-installed it on my laptop, run the HP doctor app (which said it was online, even though the printer states otherwise) and performed every 'help' I have found on the HP help pages.
It is still not working.
Does anyone have any advice please??
01-15-2020 04:18 PM - edited 01-15-2020 04:20 PM
Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
- Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.
- It also helps you understand what state your cartridges are in based on HP's data,
- Any issues will be shown with its solution using a step by step approach, to make it easier for you!
Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".
If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
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And Take care.
I am an HP Employee
01-18-2020 11:31 AM
Make sure the printer is connected to the Internet for the Instant Ink server to contact your printer.
- Check if the wireless blue light on the printer is Off/steady or blinking.
- If it is Off, then press the wireless button to turn ON the wireless on the printer.
- If it is blinking, it means it is not connected to the wireless network. Follow these steps to connect:
Use WPS to connect the printer to your wireless network.
Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.
On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
Note: The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
You may also restart the wireless router and then try printing or login to the Instant Ink account.
Hope this helps! Keep me posted.
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I am an HP Employee