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ncb1113
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Printhead Failure

HP8610
Microsoft Windows 10 (32-bit)

Printer status says printhead failure.  Tried ALL suggested HP fixes and still the same message.  Any other suggestions, short of a new printer?

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HP Support Agent
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Message 2 of 19
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Printhead Failure

@ncb1113, Welcome to the HP Support Community!

 

I'm afraid this could be a hardware issue with the printer. Let us try these steps that may resolve this issue.

 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If the error persists, perform the troubleshooting steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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ncb1113
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Printhead Failure

trying to order new printhead for my 8610 AIO printer but having much luck. All other step were fruitless. Thanks anyway

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Printhead Failure

@ncb1113

 

If the issue persists even after trying all these troubleshooting steps, please contact our HP Support team for Service Options as printhead could have gone bad:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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ncb1113
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The msg I receive is that the " Part is not orderable in the HP Parts Store. ".  So I suppose my only option is to buy another printer.  😞

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@ncb1113

 

Contact HP Support team as mentioned in my previous post who can help you as this is a Hardware issue. If the part is unavailable, then yes you would have to go for a Brand New Printer.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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Sutton1
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I am in the same problem at the moment. I have tried unplugging, restarting, and cleaning it out. Nothing works. I looked for the part on the HP website, it says it does not have the part available.

Is there any other place to look for parts?

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@Sutton1, Welcome to HP Support Community!

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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therobe
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Printhead Failure

Printer is an HP6700. Still getting error message "printhead appears to be missing, not detected, incorrectly installed, or incompatible", even after the suggestion to unplug from outlet. I have already replaced all cartridges with new ones to no avail. Have always used genuine HP cartridges.
therobe
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Printhead Failure

Your solution did not work. Click on tab for additional trouble shooting info and screen stated information was not available. NO HELP AT ALL.
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