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‎08-16-2016 02:47 PM

HP Recommended
Product: HP Deskjet 3526

Good day.

 

I received message that in cartridge "appears to be missing or damaged".  I purchased and installed

 

a new HP cartridge and the error message remains.  I tried shuting down and cutting power but cannot

 

get it to change.  Any ideas?

 

Thank you,

 

George

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2016 04:33 AM

HP Recommended

Hi @Gjedlicka1

 

Sounds like the cartridge and the printer are not communicating. I would suggest removing the cartridges and wiping the little metal contacts on the cartridges. Also have a look inside the print head to see if there is any obvious damage to where the cartridges sit in.

 

Here is a link to a troubleshooting document with instructions (it's for a different printer model than the one you have, but the recommended steps are the same): http://support.hp.com/us-en/document/c04313139

 

Hope this helps, best of luck :generic:

I am a HP employee.
However, the opinions expressed are solely my own and not the opinions of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

View solution in original post

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4 REPLIES 4

‎08-17-2016 04:33 AM

HP Recommended

Hi @Gjedlicka1

 

Sounds like the cartridge and the printer are not communicating. I would suggest removing the cartridges and wiping the little metal contacts on the cartridges. Also have a look inside the print head to see if there is any obvious damage to where the cartridges sit in.

 

Here is a link to a troubleshooting document with instructions (it's for a different printer model than the one you have, but the recommended steps are the same): http://support.hp.com/us-en/document/c04313139

 

Hope this helps, best of luck :generic:

I am a HP employee.
However, the opinions expressed are solely my own and not the opinions of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Was this reply helpful? Yes No

‎08-23-2016 10:32 AM

HP Recommended

It worked! Woo Who!!!!

 

Thank you very much.

 

G

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‎08-23-2016 10:42 AM

HP Recommended

Thank you MrsMc.  Have a great day.

 

George

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‎08-24-2016 08:57 AM

HP Recommended

Hi @Gjedlicka1

 

Great, glad to hear you got sorted :generic:

I am a HP employee.
However, the opinions expressed are solely my own and not the opinions of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Was this reply helpful? Yes No
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