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‎05-09-2020 09:09 AM

HP Recommended
Product: HP OfficeJet 6962
Operating System: macOS 10.13 High Sierra

The printer suddenly stopped printing black. It just spews out an empty page. I replaced the cartridge and tried cleaning the printhead using the automatic feature. It turned up error message Qxc19a0015. Following the virtual assistant instructions, I unplugged the printer for 60 seconds, checked that the software was updated (it is), and cleaned the printhead with a lint free cloth. All to no avail. The warranty is no longer valid, so I cannot find a number on the website to talk to a human (pretty low, if you ask me, which of course you didn't). What else can/should I do, short of buying a new printer?

1 REPLY 1

‎05-15-2020 08:19 PM

HP Recommended

@schmelf, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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