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‎11-16-2019 08:13 PM

HP Recommended
Product: Officejet 250
Operating System: Android 9.0 Pie

I have a new officejet 250 which I'm trying to set up the scan to email on it. I have entered in my email credentials three times in the application and I know they are correct but it keeps coming back saying it couldn't be set up because of incorrect credentials. Does anyone have any ideas on how to resolve this thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2019 09:11 AM

HP Recommended

@sgc13670law

 

Welcome to the HP Support Community.

 

Are you able to perform regular scanning? Which domain are you setting up the scan to e-mail with? Eg: Gmail, Outlook?

 

Refer to this document: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-19-2019 09:11 AM

HP Recommended

@sgc13670law

 

Welcome to the HP Support Community.

 

Are you able to perform regular scanning? Which domain are you setting up the scan to e-mail with? Eg: Gmail, Outlook?

 

Refer to this document: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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