Service Order-How Long Does It Take?

[RaeRae91]

I reached out to support July 23rd due to an error message on my printer. They went ahead and did an ink cartridge service order to send me some non-instant ink to see if it will get the message off my printer.

I'm just wondering how long does it take to get? I swear the guy on the phone said a week but maybe I misheard him as it's been 2 weeks. The only email I've gotten is one saying the order has been created. I haven't been told it's been shipped or anything.  Is there a way to check the status? 

If I need to, I'll call again as I do still have the case number.

[Dragon-Fur · Accepted solution]

@RaeRae91 

Yes, since you have an open case and you have the contact information, it makes sense to call.

"We" are not HP Support - we can request a check, but it is simply faster that you contact HP about your case.

As to the length of time - it could take this long.  The entire supply chain is stretched thin and delays are possible.

That said, you need a status and you can better get that from the case support staff.

Good Luck,

Stay Safe.

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