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‎01-19-2019 10:00 AM

HP Recommended
Product: psc 1210 all in one printer
Operating System: Microsoft Windows 7 (64-bit)

I've been trying to get my psc 1210 all in one printer going after a long time of inuse.  I changed out the cartridges OK but the printer itself wasn't behaving so I ininstalled the driver with the intention of re-installing it.  I went to HP's website and was directed to the "HP customer support--software and driver downloads" page then selected the "Driver Product Installation Software" option.   So far so good.  A drop-down menu then appeared, reading:

 

"nstalling Your Printer Driver Using the Windows Built-in Solution

Install the HP Printer Driver and Software provided within your operating system.

 

Does this mean that hp is, as it seems to indicate, now downloading the driver I need or is it prompting me to seek out the driver "provided within your operating system"?   When I look in my computer's programs file, I don't see anything to indicate that the driver has downloaded and my printer is still unusable.

 

Can anyone help me with this?  Many thanks!

1 REPLY 1

‎01-19-2019 12:17 PM

HP Recommended

You will need to use the Windows built-in driver, click here for more info.

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