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Locked

‎05-13-2020 07:41 AM

HP Recommended
Product: HP Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

Hello,  I need to unlock the administrator settings on a HP Officejet 8620.  The printer was set up few years back by my husband who has since passed.  I need to setup the wifi so that I can use the printer and work from home.  Please help and thanks!  

1 REPLY 1

‎05-20-2020 09:57 AM

HP Recommended

Hi @flvivy

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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