Solved: Vertical lines when printing on new printer - HP Support Community

AncaM · ‎12-12-2018

Hello,

I just installed a new printer Officejet Pro 8210 on a LAN connection. I printed a couple of pages and the print doesn't look alright. When I ran a diagnosis page, everything seems to be in order. However when I print something from my PC vertical lines appear on the page and some random marks on the pictures or solid colors.

I tried the printhead clean and alignment and the issue was not fixed.

If I print the same document it will have identical marks, when printing text I can only see black vertical lines on the side (please see a piture below).

Please advise

Thank you in advance.

Raj1788 · ‎12-13-2018

@ AncaM

Welcome to HP Forums,

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing the same issue while making a copy?

Are you using genuine HP Ink cartridge?

If the copy is working fine this could be a driver issue if not, ink system of the printer.

If you are facing the same issue while making a copy, follow the steps in the below link:

Click on this link: https://support.hp.com/us-en/product/hp-officejet-6200-all-in-one-printer-series/391210/model/391212...

If the copy is working fine follow the below steps.

Let's try to fix this issue by doing a clean install.

Follow the steps mentioned below:

First, unplug the USB cable from the printer is present.

Go to Control panel - Programs and feature - Select your HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose "Show hidden devices".

Then from the device manager list, check the entries under "Printer" - If there are any entries, please right click and choose "uninstall" - In the confirm device un-install pop-up, make sure you select the box which says "Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise.

Delete any printer entry or any entry which says "Unknown device".

Once done, close device-manger.

Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

Under print server properties, go to drivers - remove any entry there as well.Again, go to Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.

Once done you can try cleaning out your temporary files and cached files.

You can try using automated applications like some cleaner software's that you can download from the internet.

Now restart your computer again.Open the Run window again, type "services.msc" and press ok to get services window.Scroll down to "Remote Procedure Call (RPC)" - right-click and go to properties.

Make sure the service is started and startup type is "Automatic".

Now scroll up and go to "Function Discovery Provider Host" - right-click and select properties - Change the startup type to "manual" and start the service.

Repeat the same exercise on "Function Discovery Resource Publication" as well.

Then, click on this link: https://support.hp.com/us-en/document/c01796879 to download and install the Windows Built-in Print Driver.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee

View solution in original post

Raj1788 · ‎12-13-2018