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‎04-29-2020 08:54 AM

HP Recommended
Product: HP Officejet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

Followed the procedures to remove my HP drivers from "Print Server Properties" but system will not remove two drivers saying, "The following package(s) can not be deleted: hpzead2a4_x64.inf (x64)
This package contains the following driver(s) that are in use:
HP ColorLaserJet MFP M278-M281 PCL-6 (V4); This driver is used on:
NPI04A3DF (HP Color LaserJet MFP M281fdw)"

 

From this forum I downloaded the recommended Microsoft software to fix a corrupt driver but the driver did not appear and so it did not work.

 

Can you help?

4 people had the same question
2 REPLIES 2

‎04-29-2020 09:26 AM

HP Recommended

Hi,

Open Notepad from your PC and click File > Print.

Review the shown printers, I believe you should see an NPI04A3DF (HP Color LaserJet MFP M281fdw) printer listed there.

Right-click it and select Delete.

Restart your PC and now try to remove it from the Print Server Properties again.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
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‎04-29-2020 03:13 PM

HP Recommended

That worked! Thank you so much.

Matt

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