Word not printing in colour

[Deborah13]

Just installed a new inkjet 3830 and I'm trying to print a word document in colour but the printer isn't doing so. I've already clicked on the option in word to 'print background colours and images' but this has not done anything.

[Raj1788]

@Deborah13

Are you facing the same issue while making a copy?

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0... for Resolving Copy Problems.

Refer to this document: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0... for Black or Color Ink Not Printing, Other Print Quality Issues.

If not, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri... download install the driver.

Try to print.

Keep me posted, how it goes!

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Cheers:)