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VicM28
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Message 1 of 3
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colours not accurate when printed

Envy 4520
macOS 10.15 Catalina

I'm finding the colours of my printer are not accurate. For example, my daughter drew a picture of Disney's Ariel (with the flaming red hair) and when I copied it on the printer the hair came out brown. I thought it might have been due to the cheap paper I was using so I upgraded to HP's own paper with ColorLok Technology and it was no different.

Is there anything I can do to fix this?

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VicM28
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Message 2 of 3
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HP Recommended

colours not accurate when printed

So I posted this yesterday and had emails last night to say I had two replies. However when I log in this morning it says I have no replies. What's going on??? Can't find any contact details for HP so trying the forum again...

 

I'm finding the colours of my printer are not accurate. For example, my daughter drew a picture of Disney's Ariel (with the flaming red hair) and when I copied it on the printer the hair came out brown. I thought it might have been due to the cheap paper I was using so I upgraded to HP's own paper with ColorLok Technology and it was no different.

Is there anything I can do to fix this?

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

colours not accurate when printed

Hi @VicM28

 

Welcome to the HP Support Community. I'd be happy to assist you with the scan quality issue. 

 

To better assist you - Are you experiencing this while printing or making a copy as well? 

 

While you respond to that, let's try updating the Mac Book. Refer to this document for steps - How to update the software on your Mac

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

 

If the issue still persists, you may also try the steps listed here - HP Printers - Improving Scan Quality 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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