e710a ink readings prob

[katt6]

yesterday i had full ink according to display  but today it shows empty  even new ink not showing ink

is there any way to reboot   

how can i tell if ink readings on display are correct

when i printed yesterday pages were perfect not light

[asmita6658 · Accepted solution]

@katt6

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the ink levels.

Don't worry, I'm here to help! To better assist you -

1) Are you using genuine HP ink? 

2) Are you getting any error message? 

While you respond to that, let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

To check the estimated ink levels, try these steps - Search Windows for HP, and then click your printer name or HP Solution Center. Click Maintain Your Printer, if necessary.

Alternatively, you may also print the "Printer Status Report" - Touch Setup, select Reports, select Printer Status Report. 

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[katt6]

 yes im using genunine hp ink  that prob was resolved now this one

put new ink in  it wasnt reading filled   so i removed cartridges and print head

i wiped rinsed print head with water .. prob should not have done that because now

im getting error on printer  that print head is not intended for use on this printer.

[asmita6658]

@katt6

Try the steps mentioned in this document. 

If the issue still persists, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware