error code C4EBA341

[Rob1985pat]

I have a HP 6830 with the error code c4eba341, I have tried every thing suggested and it still not working the printer head is stuck to the home position and won't move with under power or by hand (well does by hand after a sharp tug) will replacing printer cartridge caradle cure the problem 

[Raj1788]

@Rob1985pat

Welcome to the HP Support Community

Let's try removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

    If the issue persists, continue to the next step.

Check the carriage path for obstructions

1. Press the Power button to turn on the printer, if it is not already on.

2. Open the cartridge access door.

      NOTE:

   The carriage might try to move into the access area. If it does, allow it to move to that position.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

      WARNING:

   To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

4. Check for, and then remove, any loose paper or objects that might be restricting the carriage.

      NOTE:

   Use a flashlight to thoroughly check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

5. Reach into the cartridge access area, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

6. Remove any additional loose paper or objects.

7. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

8. Close the cartridge access door.

9. Reconnect the power cord to the rear of the printer.

10. Press the Power button to turn on the printer.

11. Touch OK to clear any messages on the printer control panel.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Rob1985pat]

I have tried all off that and still the same

[Raj1788]

@Rob1985pat

I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!