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‎08-23-2018 04:36 AM

HP Recommended
Product: HP Officejet pro 8610
Operating System: Microsoft Windows 10 (32-bit)

I have been trying to print double sided (duplex) and it’s not working. I have the options on setting etc and all are set to do it. But when it prints it just prints one sided.  

 

Ive tried looking online for help but can’t find anything that gets it to work. It is a front paper load so it feeds in but it doesn’t go back in once one side is printed. And the laptop doesn’t come up with a prompt to manually feed the paper. So I am stuck. Anyone got any help or tips to get it working. 

3 people had the same question
5 REPLIES 5

‎08-24-2018 02:36 PM

HP Recommended

@skenny16

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

Install the automatic two-sided printing

 

▲ Slide the duplexer into the back of the printer until the unit locks into place.

Do not press the buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the printer.

 

 

Click on this link: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docu... for How to Print on Both Sides of the Paper (Windows) (Duplexing)

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

 

Raj1788
I am an HP Employee 

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‎08-28-2018 02:28 AM

HP Recommended

I have tired all the from the link you suggeed before hand and alos duplex is in, but still no joy

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‎08-28-2018 06:51 AM

HP Recommended

@skenny16

Thanks for the reply,

 

Appreciate all your time and efforts.

 

Update the firmware for the printer using the link: https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

 

Then restart the printer.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎08-28-2018 07:30 AM

HP Recommended
My printer has the uptodate firmware that is out as I’ve checked on the printer it says it’s up again.
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‎08-28-2018 03:14 PM

HP Recommended

@skenny16

Thanks for the reply,

 

I have sent you a private message, for more details that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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