cancel
Showing results for 
Search instead for 
Did you mean: 
SC678
New member
1 0 0 0
Message 1 of 4
85
Flag Post
HP Recommended

not printing Black

HP ENVY 4524
Microsoft Windows 10 (64-bit)

My printer will only print colour but no Black, even though the ink levels are showing as ok. The HP Scan and Print Doctor did not identify any issues other than with a Port, which it says it rectified. Any suggestions please?

3 REPLIES 3
HP Support Agent
HP Support Agent
12,572 12,551 829 817
Message 2 of 4
47
Flag Post
HP Recommended

not printing Black

 

@SC678

 

To assist you better please print a Quality Diagnostic Page and let me know if Black is printing

  1. On the printer control panel, press the Down Arrow  to scroll to Tools, and then press OK.

  2. Press the Down Arrow  to scroll to Print Quality Report, and then press OK. The printer prints the test page.

    Image: Example of a Print Quality Diagnostic report with no defects.

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
sonorat54
New member
1 1 0 0
Message 3 of 4
41
Flag Post
HP Recommended

not printing Black

Have an HP 6830 that is not printing in black. Has a new cartridge. Using Windows 10. Does no good to print report because it doesn't print in black. Have already cleaned the heads and tried to align

Reply
0 Kudos
HP Support Agent
HP Support Agent
12,572 12,551 829 817
Message 4 of 4
29
Flag Post
HP Recommended

not printing Black

@sonorat54

 

If the issue persists after cleaning the Printhead, then it is a Hardware issue. Please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation