10-21-2019 09:29 AM
followed the screen prompts to try to get my printer to print and once I uninstalled all HP apps I tried to add my printer back to my system preferences I can't get the computer to connect to the printer. I also tried to print from my iPad and that can't connect either. However, the printer is indicating it is connected to the network (OFFICEJET PRO 8600)
10-23-2019 01:34 PM - edited 10-23-2019 01:35 PM
@StanSmith, Welcome to the HP Support Community!
- Make sure the printer and the MAC/iPad are connected to the same wireless network.
- This printer supports only 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
- The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Check the connectivity between the printer and the MAC
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
- Note: There should be 0% packet loss, share the results in your next post.
If there is 0% loss, install the printer on the MAC using AirPrint driver
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign, click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
To know how to print from iPad using Airprint, refer to this document.
Let me know how this goes.
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