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Locked

‎10-03-2019 02:25 PM

HP Recommended
Product: officejet pro 8625
Operating System: Microsoft Windows 10 (64-bit)

I have an officejet pro 8625 and I changed wifi routers and I am trying to do a simple task and set up the printer to the new wifi network BUT the printer has the set up wizard locked..says locked by your administrator. I am the administrator and there is no way to get past this. I cannot log into the web page to manage the printer either because the printer is not online and not responding to the web page. HOW DO I GET PAST THIS to get the printer set up on the proper network and put in the password. It shouldn't be this complicated! 

1 REPLY 1

‎10-06-2019 03:58 AM

HP Recommended

Hi @sunkarma

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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