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‎12-17-2019 09:54 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Help.

 

Getting following error message:  There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, contact HP.

Printer is out of warranty.  Staples doesn't repair printers.

Removed and followed YouTube instructions for removing and cleaning printhead.  That didn't work. 

The computer knows a printer is there, but will not connect with it to actually print.  And I can't get beyond the error message to have the printer clean printhead or do anything else.

 

Thanks.

1 person had the same question
3 REPLIES 3

‎12-19-2019 10:58 AM

HP Recommended

@Matt998

 

I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue

 

Please ensure your printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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‎12-19-2019 11:35 AM

HP Recommended

I tried to update the firmware.  Didn't work.

 

I tried to contact customer support, but the printer is out of warranty and I was directed to this community. 

 

I will try the update again using your link. 

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‎12-19-2019 04:31 PM

HP Recommended

@Matt998

 

Try it again and keep me posted

 

Thank you

KrazyToad
I Am An HP Employee

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