cancel
Showing results for 
Search instead for 
Did you mean: 
Alan2Gigi
New member
1 0 0 0
Message 1 of 2
53
Flag Post
HP Recommended

printing

Officejet 4650
Microsoft Windows 10 (64-bit)

nothing is printing on the paper.  The printer sounds like it's printing something but the paper that comes out is blank

1 REPLY 1
HP Support Agent
HP Support Agent
6,485 6,478 426 526
Message 2 of 2
22
Flag Post
HP Recommended

printing

Hi @Alan2Gigi

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Check the estimated ink levels, replace any low or empty ink cartridges.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, then touch Setup.

  2. Touch Tools, then touch Clean Cartridges.

  3. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

  4. NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Also, perform step 13 mentioned in this document. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation