12-26-2019 11:17 AM
nothing is printing on the paper. The printer sounds like it's printing something but the paper that comes out is blank
12-28-2019 01:44 PM
Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps:
Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.
Check the estimated ink levels, replace any low or empty ink cartridges.
Clean the ink cartridges
On the printer control panel, swipe the display to the left, then touch Setup.
Touch Tools, then touch Clean Cartridges.
If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.
NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Also, perform step 13 mentioned in this document.
Hope this helps! Keep me posted.
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