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Hp office jet 5258. Z4B12A
Android 9.0 Pie

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 will I have to replace my ink or adjust my settings  to make my return label be clear for scanning 

 

1 REPLY 1
HP Recommended

@CarlosRohasu

 

Welcome to HP support community.

 

Did you make a copy and check if that prints fine?

 

Meanwhile:

Print a Print Quality Diagnostic report

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

If that does not print fine, clean the ink cartridges

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

    The printer prints a Print Quality Diagnostic report.

    Print Quality Diagnostic report without defects

  4. Examine the print quality on the Print Quality Diagnostic report.

    • If the print quality is acceptable, touch No. You can stop troubleshooting.

    • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.