08-22-2019 03:11 AM
Just bought a new deskjet 2675 and been trying all day to connect to Wi-Fi... using a samsung note9 cannot locate the printer wifi. One suggestion was the this printer does not support 100Gbt internet speed or latest phone technology.. have a bought a dud ?
Solved! Go to Solution.
08-22-2019 05:30 AM
Your printer model can only support 2.4G wireless ( lower speed) if your wi-fi is 5G ( higher speed ) your printer can't connect to it. Only some newest models of printers are dual-band that can support both 2,4G and 5G wi-fi.
08-22-2019 05:49 AM
Thanks for your reply. I've already received that message during my many attempts to connect to Wi-Fi I reconnected the wifi to 2.4GHz at 25Mbs with no success. It appears that i will only be able to connect using a computer which i don't have. It is disgusting that HP promote this printer as mobile phone friendly when it is the dead opposite. I have another brand printer at a similar location with absolutely no problems at all.
08-22-2019 09:28 AM
Finally the solution was found. I used an external service provider of slow internet to recognise the 2600 series printer. Once the printers Wi-Fi was activated i was able to switch back to high speed at 147Mbs and printer is performing perfectly.