HP Officejet Pro 6968 Black Ink Cartridge is not Printing (902 XL)

[jsa1219]

After a weeks vacation I came back and wanted to print some paperwork. First page started great for about 2 lines and the rest printed like the cartridge was out of ink. Inserted a new black ink cartridge (XL) and the black wouldn't print at all. I tried all the trouble shooting: uninstall; Reinstall: clean printer heads; Align printer heads. All the 3 color cartridges are working fine. The machine has been banged around and neither has the black ink cartridge. I even bought another cartridge and put in and still no black print.

I need some help and I have a limited scope as to what to do next. The printer is very good shape and is about 2 years old and lightly used, Thank you.

[Betty0610]

@jsa1219

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team as this could be a hardware/printhead issue.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

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Thanks!

Have a great day!