HP deskjet 3835 not printing from mobile and laptop

[rics06]

HP desk jet ink advantage 3835 is not printing anymore from mobile and laptop docs. the white paper coming out but there's nothing on it. what should i do? 

[sandytechy20]

@rics06

Welcome to HP support community.

Did you make a copy and check if that copies fine?

Meanwhile:

Print a Print Quality Diagnostic page

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Print Quality Report.

   A Print Quality Diagnostic page prints.

   

If that does not print fine,clean the ink cartridges

1. Load plain paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

3. Touch Tools, and then touch Clean Cartridges.

4. The printer performs the automated cleaning process and then prints a Print Quality Diagnostic page.

   • If the print quality is acceptable, you can stop troubleshooting.

   • If the print quality is unacceptable, touch OK for a Second-level Cleaning when prompted to continue the next level of cleaning.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.