How do I get Windows 10 to recognize the printer optons - tray 1 and tray 2?

[wellsprops]

How do I get Windows 10 to recognize the printer optons - tray 1 and tray 2?

[asmita6658]

@wellsprops

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to change the tray settings. 

Don't worry, I'm here to help! Let's try these steps -

1. Make sure the printer is turned on.

2. Touch (right arrow), touch Setup, touch Preferences and then select the Default Tray or Tray Lock.

3. Click OK or Apply after changing the desired tray settings.

You may also refer to "Paper type, size, and input tray settings" from this link.

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".

Have a great day!

[wellsprops]

I want to be ale to set it up via laptop havng windows 10, I want to set tray 1 as printing regular papers and tray 2 printing checks. Is that possible?

[asmita6658]

@wellsprops

Thanks for getting back to us 🙂

Please try the steps mentioned in this post.

Here's a download link for the printer drivers.

Keep me posted. 

[wellsprops]

The steps mentioned in this post did not resolve my issue, please assist.

[asmita6658]

@wellsprops

Thanks for getting back to us. You can set tray 1 to print plain paper but if you want tray 2 to print checks, you will need to manually select tray 2 and then select the paper type.

Have a great day!

[wellsprops]

I don't think you are understanding what I am asking, I still have n ot gotten a solution. Is there a phone number that you guys have so I can take to someone via phone? Thank you.

[asmita6658]

@wellsprops

 I have sent you a Private Message with the details about the next course of action.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!