I have the HP DeskJet Ink Advantage 3636 and it won't print

[terra1]

I had to wipe my computer last week, and now every time I try to print, it goes through the motions on the computer, but the printer doesn't even make a sound let alone print anything. I have uninstalled, reinstalled, restarted, downloaded drivers, etc etc and nothing is working.

[Jeet_singh]

@terra1,

Welcome to HP Support Community,

Have you tried to print the Print diagnostic page from the printer?

Are you able to make a copy from the printer.

Print the Diagnostics page: Windows

1. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

2. Click Print & Scan.

3. Click Maintain Your Printer.

   The HP Toolbox opens.

4. Click the Device Services tab, and then click Print Quality Diagnostics Page.

   A Print Quality Diagnostic Page prints.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the copy comes out fine, then I would suggest this could be a software or driver related issue. 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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