Instant Ink Service

[Evie_25]

Hello. Yesterday I've bought HP Deskjet 2634 ALL in One. I've got prepaid card for Instant Ink Service but I've got a problem. On the printer itself and on the box says its a 2634 model, I only successfully set it up on my phone but can't do it on my phone. My App says the printer is 2600 and I successfully printed some documents. But I'm trying to sign up for Instant ink and the printer doesn't generate email and password. Check the connection, it says the printer is connected to my home broadband but why can't generate the password ? 

[A4Apollo]

Hey there! @Evie_25, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

First, you have to disable the web services if it is enabled turn the printer off once it is disabled, restart the printer and enable web services.

Once you enable web services the printer will print a new claim code.

Using this claim code you can create a new eprint address for your printer. This should resolve your issue.
 

If you are not sure how to turn on web services try the steps recommended below.

Turn on Web Services

1. Turning on Web Services from the printer control panel or the Embedded Web Server (EWS) allows your printer to communicate securely over the Internet with HP Connected printing services, such as HP ePrint. Read the section that matches your printer control panel type for steps to turn on Web Services.

Use the Embedded Web Server (EWS) to turn on Web Services for printers that do not have a touchscreen or LCD display.

Make sure your printer firmware is up-to-date.

To update the printer firmware, go to HP Customer Support. Type your printer model, and then search for the document on updating the firmware for your printer.

2.  Print a Network Configuration or self-test page to obtain the printer IP address needed to view the EWS webpage.

For instructions on printing a Network Configuration or self-test page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page" or "print a self-test page," depending on your printer model.

3. Find the printer IP address on the Network Configuration or self-test page.

On your computer, open an Internet browser.

5.Type the printer IP address in the browser address bar, and then press Enter.

   note:

Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the Embedded Web Server (EWS) does not open.

6.If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens, which confirms that the printer is on the same network as the computer.

7.On the EWS webpage, click the tab.

•, your printer does not support HP ePrint.

•, click Continue, Turn On, or Enable, and then follow the on-screen instructions.

, Web Services is already on.

Click Print Info Page under, and then continue to the next step.

Refer this article to know more information about Getting the Printer Claim Code.

Refer this article to know more information about enrolling in instant ink. Click Here

Also, refer this article to know more information about Updating your HP Connected Account Information.

Hope this answers your query!

Have a great day ahead! 🙂

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