Instant ink program steals from your credit card

[Yukon1]

I have not installed the print cartridges yet, but have had several warning emails and. Also billed for printing.

Why - since your cartridges are still in my office shelf and I am not using the ink that I purchased with my new printer?

I was told very clearly I would not be billed... yet I have been billed several times when still using my ink!

It feels like stealing when I can not stop the billing...

On Jul 9, 2017, at 7:36 AM, HP Support <amr_na_en_inkjet@hpservice.support.hp.com> wrote:

Hi Dale.

If you enroll while non instant ink cartridges are installed billing will not start until an instant ink or instant ink ready cartridge is installed. You can call in at the number below to enroll when you feel you are ready to do so.

We appreciate your business.  If you need HP Instant Ink or HP Connected support in the future, please access our email and chat support links in the "Help" section on HP Connected www.hpconnected.com.
Chat and Email support is available Monday through Friday, 9:00 a.m. to 10:00 p.m. Eastern Standard Time.

Phone support for HP Instant Ink and HP Connected is available at 1-855-785-2777.
Phone support is available Monday through Saturday, 8:00 a.m. to 11:00 p.m. Eastern Standard Time and Sunday 10:00 a.m. to 7:00 p.m. Eastern Standard Time.

Note: If you decide to call in about this issue, please reference case number: 3040556096

If you have questions not related to HP Instant Ink or HP Connected, please visit http://www.hp.com/support.

Thank you for choosing HP for your printing needs,

Joe
Your HP Instant Ink and HP Connected Specialist

Get the most out of your web connected printer at HP Connected (www.hpconnected.com). Check your recent ePrint jobs, and use ePrint mobile printing to stay connected and productive while on the go.

--------------- Original Message ---------------
From: [rfg.no.reply@hp.com]
Sent: 7/4/2017 4:22 PM
To: hpcom.rerouter@hp.com
Subject: General inquiries

This message has been rerouted to you by the hpcom.rerouter@hp.com team.
If this message has been sent to you in error, please send it back to
hpcom.rerouter@hp.com email address.



(R.C.ID 5364311-7985902-0705:0227-RN)



Original message follows:
-------------------------



Original Message Follows:
------------------------

The following information were sent from the
"https://h41268.www4.hp.com/live/index.aspx?qid=11384" form:


Country: ca
City: Whitehorse
Province: Yukon
Organization:
Subject:Product Comments/Questions
Please Type your Message in the area below: Hello
I just purchased a HP OfficeJet Pro 8710. it came with ink and I also
purchased extra ink.
I like the auto ink ship idea, but I have a lot of ink at the moment.
Can I sign up at a later date? After I use up the shipped ink and
install my purchased ink?

Sent: 2017-07-04 20:22:04Z (GMT)

ref:_00DG0h8qk._50027sO0iJ:ref

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Please review the HP Support Disclaimer in your own language / 免責事項: http://www.hp.com/support/emaildisclaimers

[A4Apollo · Accepted solution]

Hey there! @Yukon1, Thanks for stopping by the HP Support Forums!

I understand you have not installed the instant ink cartridges on your printer. But still got billed for the same.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you mentioned you have not installed the instant ink cartridges on your printer. But still got billed for the same.

The HP Instant Ink billing cycle begins on the day you insert your first HP Instant Ink cartridges in your enrolled printer. Your credit or debit card is billed 30 days after you insert your first HP Instant Ink cartridges. For example, if you insert HP Instant Ink cartridges on February 5, the billing cycle begins on February 5 and ends on March 4. The first credit or debit card charge is applied on March 5. The billing date cannot be changed, and the monthly fee is charged on the same day each month while you are enrolled.

Refer this article to know more information about HP Instant Ink Monthly Charges.

Please share us few details in a private message, so I can check the account and let you know the details.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or color ink cartridges?

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Yukon1]

Hi I was able to call into the help desk. The fellow was extremly helpful.

Apparently my printer came with a special three month trial, but when I set it up I said yes to the free trial...

I should have said no until I had used up all my own ink. 

So technically my fault, I misunderstood when to activate the free trial.

[A4Apollo]

Hi! @Yukon1, Thanks for your prompt response and time.

I am happy we were able to answer your queries.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!