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Honor Student
Posts: 2
Member Since: ‎05-18-2017
Message 1 of 4 (1,227 Views)

Photosmart 5510 error: "server connection error"

[ Edited ]
Product Name: HP photosmart 5510

Hi

 

I have HP printer photosmart 5510 and I am connected to the internet wirelessly.

On the printer, whenever I try to access the "apps" screen or the  "eprint" screen, I am prompted to accept web services terms of agreement (i click yes) and then to enable automatic update (where I also click yes). While "checking for product updates...", an error message appears saying:

" Server Connection Error", "The printer was unable to connect to the server. Check the internet connection and try again or enter a proxy address"

I have tried rebooting printer & router. I have tried using a static IP address  and changing my DNS to google's 8.8.8.8. Even still I have had no success. Anny help would be greatly appreciated.

 

Thanks, Yusuf

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Provost
Posts: 21,280
Member Since: ‎01-03-2011
Message 2 of 4 (1,216 Views)

Re: Photosmart 5510 error: "server connection error"

Hi Yusuf,

What operating system you are using?  updating the latest printer firmware will likely help as any web services connection will fail without the latest printer firmware for the Photosmart 5510...

 

Regards,

Shlomi

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If my post resolve your problem please mark it as an Accepted Solution :)
Student
Posts: 1
Member Since: ‎12-26-2017
Message 3 of 4 (732 Views)

Re: Photosmart 5510 error: "server connection error"

I have the same issue with a Photosmart 5510
I have tried eveything, rebooting router and printer, static IP address and DNS.. nothing works
Can you pleasee help me
HP Support Agent
Posts: 10,408
Member Since: ‎07-19-2016
Message 4 of 4 (709 Views)

Re: Photosmart 5510 error: "server connection error"

Hi @Chantal_Smith,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting server connection error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the Printer was working fine?
  • Where are you getting this error message?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2BYfGzy

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation