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Solved!

Printer display hanging and power light flashing

HP Recommended
HP DeskJest Ink Advantage 3835
Microsoft Windows 10 (64-bit)

Hi. My printer is just hanging and the power button flashing. I have pulled the power cable out and when plugged back and it returns to this state. I checked if any updates are available and it says it is up to date. I have attached a photo of teh printer display and the power light flashes. Please assist. 

View of what the printer display is doingView of what the printer display is doing

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HP Support Agent
HP Support Agent
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@MichelleMdJ

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

As I understand, power light is blinking and printer display is stuck,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps?

 

Let's try these steps to resolve the issue: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, please contact our phone support:

HP Support can be reached by clicking on the following link:

 

* Open link: https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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 Thank you this worked.  Big smiles again.

Cheers

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HP Support Agent
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@MichelleMdJ

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Take care now and do have a fabulous week ahead. 🙂

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Thanks much! It worked!

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