Printer won't connect to web services

[AndyBee79]

Hi,

I'm having issues connecting my printer to web services, I've been through all the trouble shooting steps such as a manual IP and checking up to date firmware. I've tried entering the code again to enrol but my printer just won't connect no matter what I try.

Every time I want to print I have to physically accept the web services error on screen before it will print anything.

HP UK support times are basically the hours I work so I'm struggling to get time to call or chat with them. 

[Raj1788]

@AndyBee79

Thank you for joining the HP Community

Could you please help me with the operating system of the computer?

Refer to this document: https://support.hp.com/in-en/document/c05337026 for Cannot Connect to Web Services.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)