Scanner not working

[Ted38]

I am using HP Deskjet Ink Advantage 2545 printer, but since last month it has stopped scanning any documents. (Printing works fine) When I press scan, nothing happens at all.

HP Print and Scan Doctor could not resolve or find the problem.

Have uninstalled program and re-installed program, no effect, problem remains.

Have tried another USB cable, no effect, problem remains.

Can you please help me to resolve this issue?

[KrazyToad]

@Ted38

I have gone through your Post and would like to help

Are you able to make photocopies?

If Photocopies work fine then it means the Hardware scanner Functionality is working fine

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[asmita6658 · Accepted solution]

Hi @Ted38

Thanks for replying. Are you getting any error message? 

Let's try these steps to check Windows Image Acquisition settings - 

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. 

If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Ted38]

Thank you Asmita, your solution worked perfectly and the scanner is working correctly again. I can only assume the settings were disturbed with a recent Windows update. Thanks and be well, Cheers, Ted

[asmita6658]

Hi @Ted38

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!