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- HP Community
- Printers
- JetAdvantage, Printing Applications and Services
- What is "scantopcactivationapp"? can it be remove?

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11-28-2017 02:30 PM
Greetings @rubi1959,
Welcome to HP Forums and Thanks for the post.
I understand that "scantopcactivationapp" is causing the computer to freeze intermittently, is that right?
Not to worry, I will be glad to assist you.
Are you able to print and scan using the printer?
scantopcactivationapp is bundled with the full feature software of your printer.
To resolve the issue you are facing, open task manager by doing a right-click on the taskbar.
Select the startup items tab in the task manager.
Find scantopcactivationapp in the startup items list, right-click on it and disable it.
This will resolve the issue you are facing.
Let me know if this helped.
Chimney_83
I am an HP Employee
12-11-2018 07:19 PM
07-15-2019 11:10 AM
Just downloaded software for my HP 5545 printer. I keep getting "scantopcactivationapp" It is a nuisance. How can I delete this pop-up message since it keeps appearing every 5 minutes? Look forward to your suggestion to delete it from my laptap. Thanks.