error code 0x00829c98 on my HP DeskJet Ink Advantage 5075

[liviuzam2000]

error code 0x00829c98 error code 0x00829c98 on my on my HP DeskJet Ink Advantage 5075 which is constantly flashing on the screen and it prevents me accessing the menu or doing anything with the printer.  I’ve tried the switching off at the plug, changing the ink cartridges and everything else I could find on the internet and still nothing seems to work. The updating of the firmware doesn’t work if you can’t access the menu of the printer to connect wirelessly and this error message doesn’t allow that.

Hopefully someone in the community can help solve this issue before I consign this to the scrap heap!

Thanks in anticipation.

[sandytechy20]

@liviuzam2000

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.