'printer validation error" officejet 4650

[DKwub1]

i need to print something really badly but every tme i try to print the "jet-advantadge" window pops up and it asks me to select the printer and hit print . after that i get the printer validation error message and i can't print anything. both my PC and prnterare relatively brand new (bought last year) and I believe everything is up to date. i even restarted the printer back to default settings, turned the wirless setting on and off, and rconected the wifi all to no avail. plllllllsssss help quick. 

[Michael131]

printer validation error

[KrazyToad]

@DKwub1

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

Please update the Firmware from this Link: https://support.hp.com/us-en/drivers

Also download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR.

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Jeet_singh]

@Michael131,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from your post that you are getting validation error message while printing from your HP printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of your product? Use this link to find it: http://hp.care/2bygf7l

Operating system: http://hp.care/2byggIn (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes on the printer before the issue started?

Do you get this error message on the printer screen or on the computer screen?

Have you tried to follow the steps suggested from the previous post. 

Did you try to run HP Print and Scan Doctor?

Are you able to make a copy from the printer?

In the meantime, while you respond to this post with the details, let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.