BIOS update - Notebook won't boot after System Restart

[John_MB]

Hi all, just signed onto the forum, my daughter has the above laptop running the software installed on the laptop at purchase, I created a recovery image disc for the day when the inevitable happened. That was a few days ago when the HDD failed, I purchased and installed another disc, but when I tried to install the recovery disc it failed, I tried several more times, but each time it failed.

This morning, I logged into the HP website to try and download another, only to be met with the message, "contact your manufacturer for service", so, here I am. is there anything HP can do please?

I have the model number, serial number of the machine and the Windows 7 authorisation key.

[MathewT]

Hello John,

I would be more than happy to help you with this but I would need some more information.

Could you please provide us with the Product Number (Note: Do not share the Serial Number) and the Model name so that I can help you in a better manner.

Regards

Mathew

[John_MB]

Thanks for replying!

[Meg_H]

Do I have to use HP disks? I have some old parts lying around...

[Meg_H]

While you don't need to use HP disks, they are absolutely the best on the market.

[MathewT]

Hello John,

We can work together and see how we can fix this issue. 

Please do let me know the Model and Product Number of the computer.

Hope to hear from you soon.

Regards

MathewT

[John_MB]

Thanks!  My model number A29567#ADA

I hope this is right.

- John

[MathewT]

Hey John,

This seems to be an incorrect Product Number. I would like to share a link which will help you with finding the details of your computer.

How to Find HP Product Number?

Regards

Mathew

[MathewT]

Hello John, Thanks for reaching out

[MathewT]

This is just to check the signature.

Regards

MathewT